Support

Need help with Pixel Earth? We answer every message, usually within 48 hours.

Common questions

A purchase was not credited? Restart the app — your balance re-syncs at launch. If it is still missing after 24 hours, email us with your purchase receipt.
Cancel a subscription? iOS: Settings › Apple ID › Subscriptions. Android: Play Store › Payments & subscriptions. Web (Stripe): in-app subscription management screen.
Delete your account? In the app: Settings › Account › Delete my account — or see our Data Deletion page.
Report inappropriate content (a spot photo, a name)? Email us the spot's name and city — we review and remove quickly.
GPS or scan issues? Make sure location permission is set to "While using the app" and that you are outdoors — the scan needs a fresh, accurate GPS fix.